Refunds & Cancellations

Please be advised that cancellations made up to 24 hours before a scheduled appointment via [email, webchat] will be processed without a penalty.

Cancellations made 24 hours or less before an appointment will be subject to a charge of half of the service rate. This includes appointments where our service partner is unable to access the property, is turned away, or the client is unavailable.

If NAMAWAS LTD cancels an appointment with less than 48 hours’ notice, a new appointment will be scheduled without penalty to the client, subject to availability.

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a penalty/fee/rebooking charge.

To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment.

You can cancel or reschedule an appointment by emailing us at support@wuezza.co.uk or Telegram chat icon.