Terms of Service

Wuezza Customer Terms & Conditions

BACKGROUND:

These Terms and Conditions are the terms for the use of services via wuezza.co.uk, as a registered customer, and the booking service that we provide through them collectively, Wuezza.

Please read these terms of use carefully before you start to make any use of Wuezza, as they will apply to your use of it. We recommend that you save them for future reference.

By using Wuezza, you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree to them, you must not use Wuezza.

Please note that we simply provide the booking platform that connects customers (such as you) with Bestowers and allows them to be introduced. We do not, ourselves, provide any essential services or other services of the type listed on the Website as being provided by Bestowers and any contract for the provision of those services is between you and the relevant Bestower (and not us). It is up to the relevant Bestower to perform any services you request through Wuezza platform.

1. Definitions and Interpretation
1.1 “Booking Services” means the services, which shall be provided to you by Wuezza UK.
1.2 “HESP” means hire essential service provider.

1.3 Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications sent by email.

2. Information About Us
2.1 Wuezza is a technology platform, accessed through the Website, that connects users (such as you) with third party providers of essential services and certain other services as listed on the Website.
2.2 Wuezza is operated and owned by NAMAWAS LTD (we or us). We are a limited company registered in England and Wales under company number 11965633. Our registered office address and main trading address is 29 Mount Crescent, Swansea, SA4 9BG.

3. The Contract
3.1 Wuezza UK is not an Essential Service Provider and does not provide Essential services. Essential services are provided to you under a contract (the “Service Contract”) between you and the Bestower that is identified to you in the booking confirmation provided by Wuezza UK.
3.2 Wuezza UK is not a party to the Service Contract and acts as a disclosed agent for the Bestower in communicating the Bestowers agreement to enter the Service Contract.

3.3 Wuezza do not employ Bestowers and, unless otherwise specified in these terms of use, we are not responsible for, and make no representations, warranties or guarantees as to, the behaviour, acts or omissions of any Bestowers you engage through Wuezza or the quality of the services they provide. If a Bestower you engage through Wuezza causes any damage to your property while providing services to you, responsibility for such damage will rest with the Bestower (and not with us).
3.4 If you have a complaint in relation to the services provided by a Bestower, that complaint must be taken up with the Bestower directly. If you are unable to resolve a dispute with a Bestower or you cannot come to an agreement with a Bestower, please contact us and we will use our reasonable endeavours to try to resolve the dispute.

4. Orders
Wuezza UK provides to you certain booking services (the “Booking Services”). The Booking Services include:
4.1 All Orders for Services made by you via wuezza.co.uk will be subject to these Terms and Conditions.
4.2 Accepting bookings requested by you in accordance with sub-paragraph 4.3 below, but without prejudice to Wuezza UK’s rights at its sole and absolute discretion to decline any such request and/or cancel an accepted booking.
4.3 Identifying suitable Essential Service Providers.
4.4 Keeping records of bookings.
4.5 Receiving and dealing with feedback, questions and complaints relating to bookings accepted by Wuezza UK, which may be made by email: support@wuezza.co.uk. You are encouraged to provide your feedback if any of the essential services provided to you by a Bestower do not conform to your expectations.
4.6 Pursuant to, and for the purposes of the Legislation, Wuezza UK accepts bookings at its registered address and/or operating centres and is subject to all statutory and regulatory obligations and liabilities with respect to that activity.

5. Price and Payment
5.1 The Booking Services are provided by Wuezza to you free of charge. Wuezza reserves the right to introduce a fee for the provision of the Booking Services. If Wuezza decides to introduce such a fee, it will inform you accordingly and allow you to either continue or terminate your access to the Booking Services through the Wuezza website at your option.
5.2 The rates that apply for the essential services is agreed upon by the Service Provider can be found on the Website.
5.3 When you first request the services on Wuezza platform, you will be asked to provide us with valid credit or debit card payment details to pay for the services you request through Wuezza.
5.4 All payments arising from and in connection with the agreements brokered via Wuezza shall be made via a licensed payment provider (“Payment Service Provider”)
5.5 Wuezza merely brokers this payment service contract but is not itself involved in the payment processing and is not itself a party to the payment service contract. The customer agrees that the data for payment processing are forwarded to the payment service provider.
5.6 The customer shall pay the total price shown in the booking and accordingly to enable the collection by the payment service provider. The payment provider shall hold in trust the amount paid by the customer or the amount collected from the customer for the Bestower.
5.7 Our payments plan is put forward in a way that the actual payment for the services does not come directly to us, but rather Wuezza has a payment ‘holding’ account until work is approved by customer feedback and then pay it on. You do not pay us directly it goes to the payment holding system.
5.8 The amount you will pay will comprise:
5.8.1 a fee due to the Bestower based on the duration of the visit(s)
5.8.2 the number of hours worked.

6. Problems with the Services and Your Legal Rights
6.1 If any amount due from you remains unpaid, we reserve the right:
6.2.1 to charge reasonable administration costs.
6.2.2 to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998
6.2.3 to arrange for any further bookings made by you to be suspended; and/or
6.2.4 to take such other action as we deem appropriate, including, without limitation, immediate, temporary, or permanent withdrawal of your right to use Wuezza.
6.3 As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.

7. Our Liability
7.1 You acknowledge that Wuezza has not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the facilities and functions of Wuezza meet your requirements.
7.2 Unless otherwise specified in these terms of use, we will only be liable to you for any loss or damage (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising under, or in connection with, your use of, or inability to use, Wuezza if such loss or damage is a foreseeable result of our breach of these terms of use or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
7.3 Loss or damage is foreseeable if it is an obvious consequence of our breach of these terms of use or our negligence or if it was reasonably contemplated by you and us at the time of the agreement between us coming into effect as a possible result of such breach or negligence. If you are a business or an individual using Wuezza in a business capacity, please note that:

7.4 our maximum aggregate liability under, or in connection with, these terms of use (including your use of Wuezza) whether in contract, tort (including negligence) breach of statutory duty or otherwise, shall in all circumstances be limited to the service fee paid by you to us during the 12 month period immediately prior to the liability arising;
7.5 we will not be liable for: (i) loss of profits, sales, business or revenue; (ii) business interruption; (iii) loss of anticipated savings or interest; (iv) loss of business opportunity; (v) loss of or damage to data; (vi) loss of or damage to reputation or goodwill; or (vii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind; and
7.6 to the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to Wuezza or any content on it, whether express or implied.
7.7 If you are a consumer, you may only use Wuezza for domestic and private use. You agree not to use Wuezza for any commercial, business or resale purposes and, if you do, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

8. Events Outside of Our Control (Force Majeure)
8.1 We will not under any circumstances be liable for:
8.1.1 the behaviour acts or omissions of any Service Providers you engage through Wuezza or the quality of the services they provide.
8.1.2 any loss or damage caused by any bug, virus, distributed denial-of-service attack or other technologically harmful material that may infect your information technology, data or other proprietary material due to your use of Wuezza or your downloading of any content on it or on any website linked to it.
8.1.3 power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
8.1.4 If an event outside of Our control occurs and you wish to cancel the Contract, you may do so. Any refunds due to you because of such cancellation will be paid to you as soon as is reasonably possible.

9. Your Statutory Right to Cancel
9.1 As a consumer in the European Union you have a statutory right to cancel your Contract with Us up to 14 Calendar Days after the Contract between you and Us is formed (as explained in sub-Clause 3.3). You may cancel your Contract with Us for any reason under this right. If you wish to cancel your Order before receiving Our Order Confirmation or if you wish to cancel the Contract after receiving the Order Confirmation but before the Services begin, sub-Clause 10.2 will not apply.
9.2 As noted in sub-Clause 6.1, if you have requested that the Services begin within the 14 Calendar Day cancellation period your statutory right to cancel may be limited or lost. By requesting that the Services begin within the statutory cancellation period you acknowledge and agree that:
9.2.1 If the Services are fully performed within the 14 Calendar Day cancellation period, you will lose your right to cancel after the Services are fully performed.
9.2.2 If you cancel the Services after they have begun but are not yet complete (where applicable) you will be required to pay for the Services supplied up to the time at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that you have already paid shall be refunded subject to deductions calculated in accordance with the foregoing.
9.3 If you wish to exercise your right to cancel under this Clause 10, you must inform Us of your decision. You may do so in any way that is convenient for you. Please ensure that you inform Us of your decision to cancel before the period in sub-Clause 10.1 expires (note that the cancellation period is defined as whole Calendar Days. If, for example, you send Us an email or a letter by 23:59 on the final day of the cancellation period, your cancellation will be valid and accepted).

10. Cancellation After the Statutory Cancellation Period
10.1 Cancellation of Services after the 14 Calendar Day cancellation period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration. You will be informed of the relevant duration and cancellation provisions by Our salespeople before you complete your Order and details will also be included in the Pre-Contract Information.

11. Communication and Contact Details
11.1 If you wish to contact Us with general questions or complaints, you may contact Us by email at support@wuezza.co.uk
12. Complaints and Feedback
12.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
12.2 All complaints are handled in accordance with Our complaints handling policy and procedure, available on request from: support@wuezza.co.uk.
12.3 If still not happy with the outcome from our complaints procedure and would like to take further, Wezza has a third-party complaints resolution which is available on request.
12.4 If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following way: support@wuezza.co.uk

13. How We Use Your Personal Information (Data Protection)
13.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

13.2 We may use your personal information to:
13.2.1 Provide Our services to you.
13.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, we may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
13.4 We will not pass on your personal information to any third parties [without first obtaining your express permission].

14. Other Important Terms
14.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
14.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
14.3 The Contract is between you and service provider. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

14.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
14.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of [England & Wales] [Northern Ireland] [Scotland].
15.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
15.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.